Automation Rule: When this happens.... an issue is linked

[Aaron Mayo]

Hi all,

I am looking to set up a rule that allows me to change the status of an issue in Service Desk, when an issue is linked. 

for example:

Jira Service Desk:

A Request comes in. This requires me to link/create a task from the linking modal in MAIN which is a classic software project (Jira Software).

I then have to manually change the status to waiting for task (custom created status). - I would like to automate this step.

[Mike Bowen]

Hi @Aaron Mayo 

So what is the problem? Does your Automation rule work or not? 

A little more information is needed.

-Mike

[Aaron Mayo]

What would you like to know? 

It does not work, I can't see a way to add a custom what happens. The linked issue has transitioned isn't working. 

I'm wondering if it's because the issue is on Jira software?

[Mike Bowen]

Hi @Aaron Mayo 

Okay, Just to be 100% sure, your screenshot shows When this happens did you click Add, to add the criteria? (sorry just checking).

• It could be your custom transition causing the problem. 
• It could be the transition is referring to a transition in Jira Service Desk and not some other project. 

Have you tried an alternative (FREE) automation plugin called Automation Lite for Jira. It is a lot more powerful, has a ton of extra filters, conditions and features, and might just be the thing you need. 

-Mike

[Aaron Mayo]

I will certainly look at automation light.

It only gives me a few options for the when this happens....

As per the documention