Hi Community,
I am wondering how to do this in a simple way.
On one of our JSM project, we receive external email which is converted to a ticket.
We want to extract these form like fields in the description to their respective fields in Jira Ticket.
Special Instructions: Please ensure this unit is ready for occupied to begin on the indicated start date.
Regards
I have made an automation script on issue creation to edit issue fields and update relevant Jira fields (most of those are custom fields) using Regex as shown.
I am bit confused whether to select one or more fields from Choose fields to set and remaining in additional fields or I am missing something as got this error in automation audit log.
Error while parsing additional fields. Not valid JSON.
I would need to experiment, but I don't think smart values are quoted strings by default, meaning that you're composing invalid JSON like:
{
"fields": {
"customfield_10072": 3rd type
}
}
Maybe try something like:
issue.description.match("^PROJECT TYPE:\s*(.+)\s*$").asJsonString
...and see if that works.
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