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Bug in Open Tickets Interface on Atlassian Support Portal

Sofiene RIAHI
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October 3, 2025

Dear Community,

I have noticed a bug over the past few days when accessing my open tickets on the Atlassian support portal.

When I try to click on my profile to view my requests using google chrome on a open a ticket , I’m unable to do so. It seems that the drag-and-drop overlay for file attachments is covering the entire screen (as shown in the attached screenshot) .

As a former developer, my reflex is to remove the div manually using browser tools, but I think that most users may not have the ability or knowledge to do this.

Could someone kindly provide me the link or channel where I can report this bug to Atlassian, to quickly fix this bug?

Thank you in advance for your help.

Best regards.

bug-UI-open-issue-atlassian-support-portail.png

2 answers

1 accepted

1 vote
Answer accepted
Valerie Knapp
Community Champion
October 3, 2025

Hi @Sofiene RIAHI , welcome to the Atlassian Community and thanks for your post.

I have referred this to Atlassian. Someone should reply to you here about this issue.

Best wishes

0 votes
Vishalakshi Narayana Swamy
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 7, 2025

Hi @Sofiene RIAHI

Welcome to the community.  This sounds like a good request that should be included in Confluence.  If you would like to submit a bug or make a suggestion, I would steer you to Atlassian's Jira Site.

I took a quick look out there and couldn't see something similar to this issue.  Feel free to take a look out there, and if you don't see this particular issue, you can create it for consideration.  Then you may want to post the number here, so people like myself can go out and vote for it.

Hope that helps.

Best Regards,

Vishalakshi Narayanaswamy

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