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Can I use the Custom Field Suite app inside of JSM Assets

Tyler Park
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May 4, 2023

I am trying out the Assets tool in Jira Service Management (https://www.atlassian.com/software/jira/service-management/features/asset-and-configuration-management) for tracking all of our computer hardware but I also want to track the systems that the company uses to better keep track of renewal dates, costs and many other things. 

I found a limitation within the attribute fields in Assets, in that I can not create a field with a type "currency". This is important to be able to track things like monthly and yearly cost of a service as well as the per license cost. 

I went looking for a solution and found the Custom Field Suite app on the app marketplace (https://marketplace.atlassian.com/apps/1225290/custom-field-suite-powerful-custom-field-types-for-jira?tab=overview&hosting=cloud) which seemed like a good option, but I can't seem to be able to connect it to the Assets tool.

Any help would be appreciated. Thanks

1 answer

1 vote
Mikael Sandberg
Community Champion
May 4, 2023

Hi @Tyler Park,

Welcome to Atlassian Community!

You cannot use an app to add new custom attributes in Assets. Is there a reason why you cannot use a text, integer, or float type to record the cost?

Tyler Park
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 4, 2023

True, I could hold simple pieces of data in a text or integer attribute type, but I was hoping to do something a little more complex like calculated fields. This app also touts calculated fields as a feature, so perhaps this would have been a better question.

Many of our services are billed at a certain amount per user license, so it would be nice if I could enter a value for the number of licenses (55) and then also enter that per user license cost ($10.99) and then have a calculated field that would display the monthly cost ($604.45) and annual cost ($7253.40) to the company. 

This would help with budget forecasting and running what-if scenarios. 

Today I am using a spreadsheet to track these systems so calculated fields are a given, but I want to elevate our ability to manage these systems. Not that this is specific to the question of a currency field type, but I was hopeful that Assets could provide reporting or even notifications on when systems are due up for renewal (based on a date field) so we could work with stakeholders to determine if the tool is still meeting their needs rather than just blindly paying for the next subscription period. 

Thank you for your reply.

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