Can JSM customers watch Confluence pages?

[Kathy Barton]

I have a JSM project with an associated Confluence space as a knowledge base. I will be creating a set of report pages that I would like my customers to be able to watch so they get notifications of updates. Is that possible for customers (i.e., people who don't have an explicit Confluence license).

Thanks,

Kathy 

[Ste Wright · Accepted solution]

Hi @Kathy Barton 

I don't believe this is possible right now. 

I envisage the reason is that whilst the Knowledge Base page is visible to customers and/or anonymous access - there's no actual relationship between a Customer record in JSM and Confluence.

That means from Confluence's perspective - there is no user/email to relate the watch to.

There is a couple of feature requests you can view/vote on for this:

• https://jira.atlassian.com/browse/JSDCLOUD-6206
• https://jira.atlassian.com/browse/JSDCLOUD-5719

Ste