Can Jira Admin extract the auto email log sent out to users?

[Anson Fung]

Hi Community,

As Jira can send out emails to users by setting up automation rules. As a Jira Admin, can I retrieve the email records from the administration portal? Thanks!

Cheers/ Anson

[Brant Schroeder]

@Anson Fung I believe you would just look at the automation log to see when it ran and sent an email.

[Joseph Chung Yin]

@Anson Fung -

If you are referring to record from your automation rule, then I agreed with what @Brant Schroeder suggested by looking into the automation log.  If not, then unfortunately in the CLOUD env, system admin doesn't have the ability (as I know) to access the logs against the application.  

There is an outstanding ask for this functionality - https://jira.atlassian.com/browse/JRACLOUD-46206.  I suggest you set yourself up as a watcher of this ask.

If you need to access the logs, then you will need to obtain support from Atlassian Support Team (https://support.atlassian.com)  -

• https://support.atlassian.com/contact
• Select Technical problems & bugs.
• Enter your Cloud URL on this page.
• Complete that form to submit your ask.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.