Can the automation option to send an email parse a user input that is multiple email addresses?

[Ryan Bullock]

One of our teams has a need to email to an external client. The clients are not customers of our Jira site and maybe be multiple emails to send to at once. I'd like to avoid adding all these various users as customers of the project and having to share the issues with them in order to just send one email.

I am trying to create an automation that is manually triggered from the issue and prompts the user for an email address. I place this smart value into the 'to" field on the send email automation option. When entering one email address, it works great, however, I cannot seem to get it to accept multiple emails. I've tried various formats of entering the addresses, but it always fails, like it can't parse them.

Is there anyone to get this to work to manually send an email to multiple addresses directly from the issue?

[David Freitez · Accepted solution]

Hi @Ryan Bullock ,

I tested creating an automation rule that prompted a short text field type variable and added the emails separated by a comma and it worked.

I am attaching screenshots of the rule so you can compare.

Let me know if you have any follow up questions,  hopefully my answer helps you so you can achieve what you are trying to achieve.

Kind regards,
David
ServiceRocket

[Ryan Bullock]

Oh geez, I had the paragraph field type selected and switching to short text worked. Thank you!