Can the portal banner be customised for more than 1 project?

[anders.runningen]

Hi,

I wonder if it is possible to customise the portal so that different Service Desks can have a different feel other than a logo and welcome message. For example, adding a banner showing a related image for a specific service desk for those who log in to the portal. From what we have figured out so far, the Banner will be common for all the service desk so we need to have something neutral for all solutions there?

[Mike Bowen · Accepted solution]

Hi @anders.runningen 

It is not possible. The Customize button regardless of which portal you are in under your account, is a global help center. 

I agree it would be nice to have a customized header for each of your portals. Although if you had more than 3 portals (in my case I have 9), this could mean a lot of extra work. 

.Mike

[anders.runningen]

Hi @Mike Bowen, 

thank you for the response!

We have currently 7 and growing, it's just that I don't have access to all with that user.

Anyway, it might be better as you say to keep it as a general page.

[Henk Smets]

A feature request exists for this, currently 102 votes: 

https://jira.atlassian.com/browse/JSDCLOUD-2327

[Petter Gonçalves]

Hello @anders.runningen

Additionally to @Mike Bowen  comment, please take a look at the feature request we have created to allow the ability to customize the customer portal of Jira Cloud SD:

Ability to Customize the Self-help Content and Layout in Customer Portal 

Also, feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.