Can we restrict visibilty of tickets for agents on a project to see only the tickets created by them

[Namrata Kalbag]

Can we restrict visibility of tickets for agents on a project to see only the tickets created by them.   Its only for one of the agent in a project who is external and do not wish to show all the tickets from the Project.

[Rilwan Ahmed]

Hi @Namrata Kalbag ,

Welcome to the community !!

You need to make use of Issue security scheme and grant access to Assignee, Reporter OR only for required users/groups to view the tickets. 

Make use of Automation rule to set security scheme when a ticket is created.