Capping # of tickets assigned to user

[Ben Weisman]

Is this possible? We have people being assigned too much work and need a way to "cap" it.

[Fabio Racobaldo _Catworkx_]

Hi @Ben Weisman ,

my suggestion is to create a pie chart gadget in one of your dashboard with a filter for Open Issue grouped by assignee.

In that way you will have evidence about open issues assignment per user basis.

Moreover, there is an embedded report for Service Desk project (Workload in the report section) that provide you that information.

Hope this helps,

Fabio

[Ben Weisman]

@Fabio Racobaldo _Catworkx_  Thanks.

Preferably though this is not something we would have to monitor. JIRA would take care of it. Not possible?

[Fabio Racobaldo _Catworkx_]

Please go to Reports and then click to Workload

[Ben Weisman]

Thanks @Fabio Racobaldo _Catworkx_ but again I dont want to monitor a widget. Is there no way that JIRA can automatically cap the # of issues assigned to a user for any given day?

[Fabio Racobaldo _Catworkx_]

@Ben Weisman , do you want an automatical assign based on the workload? Please describe your requirement

[Ben Weisman]

@Fabio Racobaldo _Catworkx_ I want people to not be assignable when there is X amount of unresolved tickets already assigned to them.

[Fabio Racobaldo _Catworkx_]

You can't do that using builtin features.