in JSM, and my experience in ITSM, usually resolved is when the agent fulfills a request or resolves an incident, at my company we then have an automation that waits 3 business days to move it to Closed status. The purpose for us is to give the customer a window to reply and reopen the issue if unresolved but once a ticket is closed we have another automation that replies to the customer informing them the ticket has been closed and to please open a new ticket to avoid long running issues where customers continue to add on to past records.
but in Jira the workflow is flexible to your needs/requirements, I've some projects just use "Done" instead.
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