Create a zendesk ticket from jira

[Andrey Ivanov]

Hello! Maybe someone has encountered this and can tell me how to implement ideas to create a ticket in Jira and it will be transferred to zendesk in the form of a ticket

[OpsHub - Enterprise class Integration and Migration Solutions for Jira]

Hi @Andrey Ivanov

To create a ticket in Jira and have it automatically transferred to Zendesk, you can simply integrate Jira and Zendesk. This will allow you to sync tickets between the two systems seamlessly, making the process smoother for both teams.

If you need something that scales easily, consider using an enterprise integration tool. These tools offer real-time updates, require less setup, are secure, and allow for flexible mapping. They also help you keep track of everything in one place, reduce errors, and can handle larger amounts of data without issues.

You can explore OpsHub [Silver Atlassian partner and Zendesk Partner] to seamlessly integrate Zendesk and Jira tickets bidirectionally along with comments, attachments and rich text content.

Feel free to contact our integration experts for your integration planning. 

Thanks,

OpsHub team

[Joseph Chung Yin]

@Andrey Ivanov -

You will need to either looking for an integration between your Jira instance and your Zendesk instance via Marketplace for a third party add-on, or creating a automation rule using Automation for Jira (out of the box component of Jira now) to send a webrequest action based on issue triggering event (i.e. issue created event) where custom JSON payload can be send to your targeting application for further processing.

Hope this helps.

Best, Joseph Chung Yin

[Marc - Devoteam]

Hi @Andrey Ivanov 

Integrate Zendesk and Jira.

See Setting-up-the-Zendesk-Support-for-Jira-integration 

Or you could use Jira automation to send a web request to the Zendesk API, this will require to use a user who has access to Zendesk.

[Andrey Ivanov]

Can I create tickets in Zendesk from Jira using this extension?

[Marc - Devoteam]

Hi @Andrey Ivanov 

Contact Zendesk on this.

The developed the integration