Data exchange between Jira and Jira Service Management projects

[Elaine McMillan]

Have Atlassian wired up any automation between a Jira and Jira Service Management project to allow customer ticket flow from JSM based on agreed criteria or a manual trigger to development team Jira projects with key identified fields then updating from the Jira project into JSM so that the customer can see the up to date status?

[Fabian Lim]

Hi Elaine,

Yes you will have to create customized rules.  For example, you can create a rule in JSM that when a new ticket is created and assigned to a specific category, a ticket is created into another Jira Project.  Then when any changes are made on the Jira Project ticket, it will update the main ticket in JSM.

via built-in JSM automation: https://confluence.atlassian.com/servicemanagementserver/automating-your-service-project-939926334.html

or Jira Automation: https://www.atlassian.com/software/jira/features/automation

Regards,

Fabian