Delete

[Jess Thornberry]

Hello,

I need to remove a users ability to delete tickets. Is there a way to block that in Jira Service Management?

[Fabio Racobaldo _Catworkx_]

Hi @Jess Thornberry ,

welcome to the Atlassian community!

You can do that removing all users/groups and roles from "Delete Issue" permission in all your Permission Schemes. https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/

Doing that, none will be able to delete tickets from your instance.

Hope this helps,

Fabio

[Joseph Chung Yin]

@Jess Thornberry -

Welcome to the community.  In addition to what @Fabio Racobaldo _Catworkx_ mentioned, I would always recommend to only keep "Administrators" project role members with the ability to Delete Issue permission.

By Default (Jira/JSM) - The out of box permission is always set Administrators project role with that right.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.