Do JSD Knowledge Base customers account against number of users of Confluence?

[Albert Frischmann]

Hi, I am using JSD where I pay for Agents but not for Customers.

When I connect the knowledge base with my JSD portal, do my customers (which are unlimited) account against the licensed number of users in Confluence?

Or are only contributors relevant?

Could not find an answer to this.... 

[Nic Brough -Adaptavist- · Accepted solution]

No, they do not.

See https://support.atlassian.com/jira-service-desk-cloud/docs/overview-of-knowledge-base-access/ if you are not sure (first section on "view access" covers it I think)

[Albert Frischmann]

Yep! Thanx!

• Everyone with access to your service desk can view articles without a Confluence license. This option is best if you want to share knowledge base articles with your customer.