I want that customers after creating a ticket see the priority. The problem is i can't add the priority field.
It's definitely an option - see this help page to clarify that.
Is the field visible in the Project? Can you set it as part of the Agent view? If you create a new Project - is this still an issue?
Ste
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Could you try creating a new Project, and seeing if it's still an issue?
Ste
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