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Email responses by customer aren't displayed in the request

Pavel Kolmagortsev
Pavel Kolmagortsev May 25, 2023

Hello Community,

What I want to have is a worklfow like this: customer creates a request > agent assigned, replied > customer gets a mail > customer replies in the mail and it's displayed in the request.

However, I can't set up Jira to achieve the last point. I tried to create a mail handler but it doesn't work.

Is it possible?

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