Emails and its contents are not being read

[Vansh Jain]

Hi team,

I am experiencing repeated issues with the 'Email Requests' feature, where the emails are either not being opened or there is a failure in reading the content of the emails.

Please look into this matter ASAP as we are missing out on important emails.

Ps: All our settings are fine, JSM failed to read 4-5 of the email requests.

[Eugenio Onofre · Accepted solution]

Hi @Vansh Jain

Welcome to the Atlassian Community.
Unfortunately I could find a bug reported to Atlassian so this is a known issue with no solution still:

https://jira.atlassian.com/browse/JSDCLOUD-6335

I strognly recommend watching and voting on the issue above so you can receive any updates.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,
Eugenio