Form templates disappeared - where'd they go?

[Marina Moser]

About a month ago when building new forms in Jira Service Management, I had the option to either build from scratch or search and select a form template. Now the form templates are no longer available. Was this a trial that now requires an additional purchase? The search field is still there, but it is completely blank. Is this somehow a feature that needs to be re-enabled? If so, what settings need to be checked?

[DamCoder · Accepted solution]

I have the same issue. 

On a paid plan; the form templates are not showing up now.

The top right of the create form page now looks like this:

• Clicking on the LANGUAGE dropdown shows "No options"
• Providing criteria in the "Search Templates" field has no effect. (Meaning no list of matching templates appears)

[DamCoder]

UPDATE

Another post about this issue stated a relationship with VPN / Not VPN.

I tested through a corporate network and again through a corporate network.

The issue persisted even across separate sessions.

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In another post they mentioned that this is a known bug and to add ourselves as watchers to this tracked issue: JSDCLOUD-11171 Form Builder - The template forms do not load

[Dave Mathijs]

Hi @Marina Moser , is the Templates sidebar expanded or closed?

Do you see the templates in the right sidebar when you click on the Template button?

I'm on a Free Plan and still see them:

[Marina Moser]

I'm on a paid plan and definitely impacted by the bug seen on US East. If I connect using a VM in another region, the templates are available. I'll use this workaround in the short-term and continue to follow the progress of the bug fix. Thank you!