How can I custom adding a user with phone number rather then an email?

[Jaqueline Daza]

I need to add customers to an organization but they don't count with an email. Is there a way to customize the field to be a phone number rather than an email?

[Jack Brickey]

Hi @Jaqueline Daza , there isn't a way to replace the email with phone number. The email is used to not only identify the user but also for sending notifications. If you wanted to capture the phone for the customers you should be able to do this with Premium and Insights.

[Jaqueline Daza]

Thanks for the quick response. When you say premium and insights what do you mean by that?

[Jack Brickey]

Premium is a tier of Jira above Standard. It costs more but also offers more including insights. there are also addons that allow you to create customer profiles which may work better for your use case. Check out the marketplace.

[Jaqueline Daza]

I appreciate it!