How to assign Jira Service Management access to an org admin?

[Gerardo Romero]

Hello,

I'm an organization admin in Atlassian, and I want to assign myself permissions to Jira Service Management but I'm getting this screen:

I tried assigning the permission to another org admin and getting the same screen.

[Jack Brickey]

So you’re sure that you have JSM installed on the same instance? Can you verify that under admin > products ?

assuming it is installed can you attempt to navigate to any JSM project?

[Gerardo Romero]

Yes, we have JSM on the same instance.

I can see the projects but not able to see the content of the projects, only the settings.