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How to capture the affected service name in Jira when I create an incident in Opsgenie

Silvia Llumiquinga
Silvia Llumiquinga
Contributor
May 16, 2022

Hello Atlassian Community!

I have made the integration between Opsgenie and Jira Service Management (JSM), currently the integration allows capturing in JSM all the alarms that arrive in opsgenie and when I create a problem in JSM it is reflected as an alarm in Opsgenie. Now when I create an incident in Opsgenie an alarm is automatically generated, this alarm is captured in JSM; however, it was unable to capture the name of the affected service in JSM. Dear community, your help please.

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