How to get automatic message to customer when linked work will get status Released

[Satu Rajala]

I have jira service desk project and we also have development project.

Our customers want to have more information by email about that when the linked issue / work is done.

How can i do automation so that,  when that linked work get status Released, then add customer message to those service desk issues where it will find that linked work?

For example:
Customer do to us ticket which id is SD12345, when I look that ticket I can see that there is a bug which have to fix. Our development so internal ticke AC12345 and I link that ticket AC12345 to ticket SD12345.
When that ticket AC12345 will have status Released which means that now it has been fixed then that automation should add to that SD12345 ticket information to customer that now this AC12345 is fixed

[Satu Rajala]

Thank you very much :) 
I will try this and get back to it if it doesn't work

Satu

[Jack Brickey]

Hi @Satu Rajala , 

below is a basic solution to your request. However, you will want to add the necessary conditions so that the action is only performed when needed. This will be a multi project rule which includes your JSM and your development projects. 

here are some suggested conditions to consider.

• project = development project ... this will ensure that the rule is uni-directional, I.e. you don't add comments to the dev project when the JSM issue is closed
• Type = bug ... assuming only bugs are to result in comment

if you can build out your rule then, if you have further questions post a screenshot with questions I will do what I can to assist further.

[Jack Brickey]

Oh, and you may want to specify the linktype in the "for: linked work items" component to only action the desired linked issues.