How to make a paragraph in project's "Language Support"

[Lukas Zangerle]

Hello community!

I currently have the challenge of setting a service desk wide announcement. We are using german as a main language, but we also have some english projects where we need to set up a translation.

The german announcement, which i can directly set up in the customer portal view (...customer/portals?customize=true) is as follows:

Dear customers,
[information].
[more information].
Thank you.

But when i set up the announcement translation for the english projects (...servicedesk/admin/[projectkey]/language-support/en_UK) it is only shown in one line and i can not make paragraphs, so the announcement looks like this:

Dear customers,[information].[more information].Thank you.

I have also tried using <br> to add paragraphs but it didn't work. (e.g. "Dear customers,<br>[information]. ...)

Does anyone have a solution for this?

Thanks in advance

Lukas

[Dan Breyen · Accepted solution]

Hi @Lukas Zangerle welcome to the community!  I did a quick search on Atlassian's Jira site and came across JSDCLOUD-14576 which sounds like the issue you are having. It was created in July

I would recommend voting for and watching it for future updates

There is a workaround in that ticket that you could try by using backslashes in your message.

Hope that helps.

[Lukas Zangerle]

Dear @Dan Breyen

thank you very much for your answer!

I bow befor your research skills. I could not for the life of me find anything useful regarding this issue. Well, maybe because english is not my mother tongue and i didn't use the correct buzzwords for the search.

The workaround listed there works perfectly. I am very glad!

Cheers