How to remove all tickets and restart ticket id count?

[cheikh charles ndiaye]

Hello!

Is there a way to remove all the tickets on my project and restart the ticket count so that the next ticket I'll create will be IssueKey-1.

Thank you!

[Sanjog Sigdel]

Hello @cheikh charles ndiaye That's practically not possible is jira for an existing project. Unless you have the right permission to manually set the id to 1 from the query(not sure if that's feasible as well), though you delete all the tickets, the counter keeps updating.

Like @Sharumathy Krishnan mentioned the best alternative would be to create a new project and then copy the tickets to start them from ticket number 1 for new project.

[Sharumathy Krishnan]

Hi @cheikh charles ndiaye 

I think, unfortunately right now there is no such option.

Please vote and watch the following issue with the corresponding suggestion:
https://jira.atlassian.com/browse/JRACLOUD-73468

The alternative option would be to create a new project and work on it.

Thanks,

Sharu

[Marc - Devoteam]

Hi @cheikh charles ndiaye 

Depending if you are on server or cloud.

On Cloud then solution given by @Sharumathy Krishnan is your only option. The first steps to be added are:

- Delete all issues from the project

- Delete the project

- Delete the project from trash

But as I see you probably are on server, you could delete the issues from you project and make adjustments in the database, be aware this is dangerous, make a backup first.

See this article from the Atlassian KB: https://confluence.atlassian.com/jirakb/how-to-reset-the-project-counter-after-moving-issues-776643590.html 

The article refers to issues moved, but the same applies when you delete issues