How to set up a custom email for Help Desk, e.g.,help@codazen.com

[Amy Baek]

I'd like to set up a custom email in our company so that teams don't need to visit Jira Service Desk and rather simply send an email to submit their tickets.

[Jack Brickey]

Hi Amy, yes this is possible. Simply go to Project settings > Email requests. Here you can either choose the default email provided by Atlassian or you can add your own custom email. Here is a link to some documentation that might assist further how-do-customers-send-requests-by-email . Please let me know if you have any troubles setting this up.

[Robert Wen_Cprime_]

For every JSM project, you can set up an email request type.  This email request type can be tied to a specific email address. 

Details are here: https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

Hope this helps!