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How to stop autoreply in tickets with other suppliers (with their own service management system)

Heleen de Boer
Heleen de Boer
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April 21, 2022

We are struggling with tickets in which other suppliers supportdesks participate. Often they have an auto reply function, and so do we. So our Jira servicedesk and their servicedesk keep autoreplying to each other endlessly with every single status update.  'thank you for your e-mail .... etc. etc.' How do you solve this issue? 

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