How to use the 200SMS on free plan?

[Mariano]

As per JSM pricing scheme, we have 200 free SMS, however, how do I use them to notify agents?

I can't find any place where to setup SMS notifications other than Twilio, but that's another story, right?

[Joseph Chung Yin]

@Mariano -

Take a look at the following reference links -

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sms-and-voice-notifications/

https://support.atlassian.com/jira-service-management-cloud/docs/alert-notifications/

Typically, your agents should just access your JSM project to track his/her assigned tasks or access all issues reported by your customers submitted via the queues without the need of using SMS.

Hope this helps

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.