If the field value is none on issue view screen the field itself vanishing or disappearing in ticket

[thumuluru.shreya]

If the field value is none on issue view screen the field itself vanishing or disappearing in ticket.

We have a field on issue view screen and we made it as read only using script. And for this we written an automation whenever linking happens then only the field should auto updated. When the field is empty or none the field on issue view screen is disappearing or vanishing from the ticket. Can anyone help on this issue so that it will be helpful.

Thanks

[arielei]

Hello @thumuluru.shreya 

You can set in your project a Layout screen for each request type.

There, you can add the field and it will be visible even if its empty.

Simply go to your project settings and select Request Type -  then select the request type and switch to tab "Work Item View"  and add the fields you which to see.

[Maciej Dudziak _Forgappify_]

Hi @thumuluru.shreya 

This is "by design". I have reported this problem to Atlassian Team, but it was rejected: https://ecosystem.atlassian.net/jira/software/c/projects/FRGE/issues/FRGE-1454.

Recently I saw similar ticket open, but I can't find it at the moment. Unfortunately, there is no workaround at this moment. If a field is read only and empty then it is hidden by Issue View automatically - there is no config for that.

About the script, what kind of script it is. Now I noticed JSM tags, and UI Modification doesn't work for those type of project, so now I wonder :) Maybe it is another problem

Cheers

[Susan Waldrip]

Hi  @thumuluru.shreya , thanks for posting this question. To add a bit more detail to what @arielei said, have you checked the location of your field on the Work Item View screen? If your field is in the "Description fields" section it should be visible even if there's no value; if it's in the "Hidden when empty fields" section, it won't appear on the main (center) screen without a value but may be in the "Show more" panel on the right. Sometimes a field will magically move from one section to the other (I don't know what causes that) so you might check (again) to make sure it's located where you want it.

[thumuluru.shreya]

@Susan Waldrip , Thanks for your support.

We are keeping this field under "Context fields" sections its there in view screen. Could you guide me on this it will be helpful for me.

Thanks

[Susan Waldrip]

Hi @thumuluru.shreya , then you're right, it should show up in the ticket. You might have someone who didn't write the script walk through it to see if something in the script is causing it OR if there's something that needs to be added to ensure it's visible. I hope you find the answer soon!