Is there a way to make a text field appear under certain conditions on issue/request create?

[Rob Horan]

I have a client who has a need of a text field to appear under the following conditions:

• A Deviniti AD properties custom field is blank
  • This is no longer a requirement for this current project, but who knows... minds have changed before...
• A child value in a multi-level cascading select field states "Other"

I can't seem to find any way to do this and need much help.  Thank you.

[Andrew Laden]

The live fields functionality of Power Scripts for jira should be able to do this.

Though you may have a chicken and egg problem in that the Deviniti AD Properties field may be blank until the ticket is created. I don't think that field is updated dynamically on the create screen, but rather only updated when the source field value is actually set. 

[Rob Horan]

Thank you - I may no longer have need of this for the Deviniti fields, thankfully!  They do get set on the create screen.  You can see it when you populate the user field they are based on. 

I'll have a look at those live fields.  If this works I'll mark this as answered.  Thanks again!

[Andrew Laden]

Cool. I was playing with it myself. I don't think you can get the AD properties field to appear on the customer portal create screen. It can show in the portal, but not on the create screen itself. But it sounds like this isn't a requirement anymore.

Have fun with live fields. It can be a little tricky to get right, but Cprime support is good at assisting you with setting it up.

[Hernan Halabi - Elite IT Consulting Group]

I believe that with extension for Jira Service desk you can do that

[Rob Horan]

I looked at this briefly, and may have another look.  There are two reasons I might not use this though: it seems like its limited to ticket creation through the portal, and I'm not sure if it will work with Deviniti AD Properties fields.