It is not letting us make one ticket a parent of others. can someone help with this please?

[Cerys Toner]

[Tomislav Tobijas]

Hi @Cerys Toner ,

Can you share some more details about this item? Is it a Story, Task or something else? Also, to which work type do you like to connect it with? 

Note that Jira has its own hierarchy so you cannot use parent-child connection to any two items. For more info on that, here's the official support article: Configure the work type hierarchy 

Basically, if you have Task/Story that are usually/by default on level 0, for the parent, you can only select items on level 1. The same applies to all other levels.
For example, if you have:

• Epic
  • Task/Story/Bug
    • Sub-task

on Story, you cannot select another Story or Task for a parent. Also, on Sub-tasks you cannot select Epic as a parent. Parent items can only be items that are one level above in the work type hierarchy. 👈

Cheers,
Tobi

[Laurie Sciutti]

Hi @Cerys Toner and welcome to the Community!  Given that you only added a screenshot of the Parent field without much more context, are we to assume that you have actually clicked the Parent field to try and add a parent?  It will show "None" unless you have done this....

[Marc - Devoteam]

Hi @Cerys Toner 

Welcome to the community.

As @Tomislav Tobijas outlines, Jira has default levels.

So if you want to make issues dependent of each other, you need to link the work item, using the linking feature.

https://support.atlassian.com/jira-software-cloud/docs/link-issues/