JSD Time to First Response Gadget does not pause over the weekend

[Evrim Demir]

Hi all,

I am creating a Jira Service Desk dashboard with time to first response gadget. Even though I created my custom calendar under SLA's by excluding weekends,  this gadget does not exclude the weekends during the first response time.

How can I solve it?

Thanks in advance.
Evrim

[Jack Brickey · Accepted solution]

The Time to First Response "gadget" on the dashboard is not specific to JSD and not controlled by the JSD SLA Calendar. You might consider setting up a TTFR report as an alternative.

[Evrim Demir]

Hi Jack,

Thanks for your reply.

Can you please provide me some details on how to set up TTFR report?

Thanks.

[Jack Brickey]

1. Reports
2. Add new report
3. enter name of report
4. add series
5. select the flavor of TTFR metric (there are 4 to choose from)
6. Add

Note you can add multiple metrics to the report.

[Evrim Demir]

Thanks, Jack.