JSM Portal-only user management

[Mark T]

Is there some reason Atlassian has decided that an Organization Admin - the highest level permission - is the right permission set to manage portal-only users instead of the user access admin role?

This seems really backwards that I have to give our helpdesk manager access to the org admin role so that they can manage portal-only users.

[Valerie Knapp]

Hi @Mark T , thanks for your post. I will refer it to Atlassian as I can't really speak to why that decision was taken.

Best wishes