Jira, Confluence, Bitbucket invite email not receive

[jinwoo.kim]

After creating an email for a new employee within the company, an invitation email has been sent, but the employee is not receiving the email.
I tried a day later, but also did not receive the mail.

It worked normally for other personnel, and it was confirmed that it was received normally even when a separate e-mail was sent to that person.

Any solution?

[Daniel Eads · Accepted solution]

Hi @jinwoo.kim , welcome to the Community!

I see you also opened a support case and the support engineer was able to unblock the email address for the new employee in your company.

Based on the error code listed in your support ticket, I'd also like to suggest you view the article Unblocking Office365 emails for Atlassian Cloud to get the specific instructions to allowlist Atlassian emails in your Office365 tenant. This will help prevent future delivery problems.

Cheers,
Daniel 

[jinwoo.kim]

Thanks for the sharing that article.

Have a nice day!