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Jira Service Desk and Slack or ChatOp

Mosh
Mosh
Contributor
December 4, 2019

Hello 

We want to connect Jira Service Desk and Slack (or similar tool) in a way that the agent can start a chat discussion with the customer so it will be discrete and isolated (so other customers will not see discussion and no customer can see other customers) .
Do you think it's possible with Slack and JSD? or any other tool? or what add-on is required ?

 

Thank you 

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