Jira Service Desk cloud Approvals are being displayed even on other transitions

[Sateesh Chandra]

Hi,

We created a work on Jira Service Desk with Approvals as below.

Open -> Approved
Open -> Waiting for more info
Open -> Rejected.

If a user initiated *Waiting for more info" from Open, it still displays Approve / Reject buttons on the service desk form.

Regards,

Sateesh

[Angélica Luz]

Hello Sateesh,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may have the same issue.

Regards,
Angélica