Jira Service Management - Insight custom field configuration for forms

[Francesca Hart]

Hi all, 

Would really appreciate any advice or thoughts on this.

I am currently creating a form that requires two insight (Asset) custom fields.  They have been configured in such a way that the first field drives the relevant options for the next field. However, I want to be able to select multiple option in the first field and for that to drive further options to appear. I am aware you can not use the same insight field multiple times on a JSM form (unless there is a way I am not aware of).

Is there any way to do this in the edit context and details section in the configuration? Both fields have been set to store multiple values but I don't think this works as ideally as I'd like.

[Valerie Knapp]

Hi @Francesca Hart , thanks for your question.

Please can you explain what you would like to achieve with this configuration? You could have the Access custom fields set up in such a way to allow for a multiple selection, but I am not clear then what you would like to do with this information when you have it.

Please can you expand a bit on what you want to do or give an example?

Cheers

[Francesca Hart]

Hi @Valerie Knapp 

Thanks for responding. 

So yes I have configured both of my custom field to be store multiple objects.

I would like to be able to click multiple options in one custom to then be able to drive the information in the next custom field which I also want to have the option of being able to select multiple options.

For example, lets say

Custom field 1 - is a insight asset custom field (which links to a list of animals in the asset database). 

Custom field 2 - Is an insight asset field based on characteristics of the listed animals above and also stored in the database.

I click lion & cat from custom field 1.

In the 2nd custom field, I want to then see the list of characteristics of both lions & cats but be able to select as many characteristics as I want to.

I want both custom field to be multi select but also that when I select from the 1st custom field this then drives the information that  see in the 2nd custom field.

Excuse the example, I know you can not use the same custom field multiple times in the form as once it's used that's it. I was wondering if there was any way to do this in the configuration? 

[Valerie Knapp]

Hi @Francesca Hart , thanks for your reply.

Have you tried out the forms at all in JSM? I was checking some of the templates and they have some worked examples for how to implement things like conditions based on the different responses provided to questions. 

Otherwise, I had a customer that wanted to set up custom fields that had relationships between them, so if you answered Yes to this, you would be asked a follow up question, but I am not sure this would work well with Assets. 

This app is pretty powerful in terms of creating custom forms, just not sure it is what you need-

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I hope this helps.

Cheers

[Francesca Hart]

Hi @Valerie Knapp 

Yeah these templates work great in the scenario of showing/hiding based on the response etc. In agreement not sure it would work well with assets.

Really appreciate your help and taking the time to do so.

Thanks 

Fran