Jira Service Management and Atlassian Access billing

[Ihor Pavlenko]

I believe that this question could be already answered, but I haven't found nothing :(

We are considering buying Jira Service Management for our company.

The whole company is 250+ people. We will have ~30 agents.

We have all our users in Active Directory. We want to sync them with Jira, so they can leave some requests to our agents. It can be done via Atlassian Access if I am not mistaken.

The question is: do we need an Atlassian Access account for ALL users in our company (250+) - to allow them to use Service Management? Or do we just need Atlassian Access for 30 agents?

Thank you.

[Pramodh M · Accepted solution]

Hi @Ihor Pavlenko 

Welcome to the Community!!

Whoever needs to use at least one application and count towards license will be billable in Atlassian Access

So Customers are not billable here

If only ~30 agents need access for JSM and not all the 250+ people.

You can go ahead and request a quote for 30 agents from Atlassian

Let me know if you have any further queries

More info here

https://www.atlassian.com/licensing/atlassian-access#annual-subscriptions

Thanks,
Pramodh

[Ihor Pavlenko]

Thanks, @Pramodh M, looks like this is what I was looking for.