Jira Service Management and Opsgenie

[Keith Hubner]

I'm trying to integrate service management, opsgenie and status page to deal with major incidents.

It would seem that I have two opsgenie accounts, one which shows when I click the app from the menu and a different one when I click on the (view in opsgenie). I think this is due to a US / EU login thing, but i'm not too sure. They both have slightly different URLs.

Any ideas?

[Jens Niedrich]

Hi Keith, 

EU and US are in deed two different Opsgenie instances. 

You can find some details here: https://support.atlassian.com/opsgenie/docs/european-service-region/

We use "our" EU instance to handle teams all around the globe so technically we don't have a need to use a dedicated US instance. 

Hope this answers your question. 

[Keith Hubner]

So it would seem we have 2 Opsgenies, one in each, both seem to be linked to our main atlassian account. One via the application menu and one via the project link for incidents.

How do I pick one to use and remove the other?>

[Jens Niedrich]

Sorry, can't test this myself. Probably a question with more Atlassian administration know-how. 

[Keith Hubner]

How do I get in touch with them as I don't see any links anywhere?

[Jens Niedrich]

I have some good experience with just creating a support case via atlassian support page: https://support.atlassian.com/opsgenie/