Jira and Confluence emails no longer contain any update text

[Mike Whelihan]

Somewhat recently we've noticed that we are no longer getting text content in our email notifications (from Jira or Confluence). E.g. when someone comments on a ticket we used to get the actual comment text sent in the email notification. Now it just says their name and link to "view comment".  As far as I can tell all configurations are correct and we've done nothing to invoke this change. We are on cloud SaaS Jira. Maybe there was a change made there recently to break this or remove it? It is a huge productivity killer to have to go into the Jira web client to see the actual comments or wiki page updates. Please help!

[Angela Stephens]

@Mike Whelihan any updates? This is happening for me now as well.

[Piyush Annadate _ACE Pune_]

Hello @Mike Whelihan ,
Welcome to the Community !
I don't see any changes recently for the email notification. 
Have you check with your JIRA admin about any recent changes - Or if that's for all users - please raise a support ticket with support.atlassian.com.

Also, related to comment issues - check with your email template in the jsm project email configuration. 

[Mike Whelihan]

Thank you for the quick response. It appears to be an issue for all users, but no one has tracked down the root cause. 

I did check the project specific email settings and they seem to be fine.  

[Piyush Annadate _ACE Pune_]

Good to create a support ticket !!

[Mike Whelihan]

Yea i did. Somewhat ironic that I did get the text in the email notification for your comment :-)