Make user unassignable pending how many tickets they have in their name?

[Ben Weisman]

Does anyone know of an add-on that would allow for this? People are ignoring bandwidth and JIRA doesn't seem to have a great way of automatically enforcing it?

[Ravi Sagar _Sparxsys_]

Hi @Ben Weisman 

Could you please elaborate a bit more? Do you want to un-assign the issue from a user if there are too many issue assigned to that user already?

Ravi

[Ben Weisman]

I'd prefer the user to be unassignable but perhaps the ticket could be reassigned to the previous assignee with an email sent to the person alerting them that this has happened? Thanks for the help @Ravi Sagar _Sparxsys_ 

Just generally, I am looking for ways to "cap" our production queues via some sort of automated process.

[Ravi Sagar _Sparxsys_]

Hi @Ben Weisman 

You can use automation rules. Check this page: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Automationactions-AssignIssue

You can automate assignment.

• A user in a defined list: An issue that passes a restriction (specified in JQL) is assigned to a user from a specified list of users using the method of your choosing. This can be:

  • Balanced Workload: Ensures that each user in the list has the same number of issues assigned.

  • Random: Assigns randomly from the list of users.

  • Round-Robin: Assigns issues based on the sequence in the list of specified users.

I hope it helps.

Ravi

[Ben Weisman]

@Ravi Sagar _Sparxsys_ , I think the issue here is that the user pool is only one. I just want the people assigning tickets to this user to only be able to assign them a max of 10 tickets per due date (for example). Is that possible?

[Brant Schroeder]

@Ben Weisman There is nothing like this in Jira Service Management and I am not aware of an app in the marketplace to do this.