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Need help setting up Jira service management(customs tables, mail notification external customers)

Yaroslav Godsun
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May 27, 2022

Hello!
Need help setting up Jira service management!
1. I need to create two customs tables.
First one: "Clients (organizations)" with fields (name, email, phone, address, contact person, note 1, note 2).
Second: "Contact persons of the organization" (name, email, phone, organization, note), here the field "organization" is taken from the first table "Clients (organizations)", field "name".
These two tables are interrelated.

2. I need to display the specific fields in the card(screen) of task when it creating.
There are field "name" from the table "Clients (organizations)" and the fields "Name", "e-mail", "phone" from the table "Contact persons of the organization".
Moreover, in the card(screen) of task, when you are selected certain organization from the table "Customers (organizations)", in the field "Name of the Contact person" you can see only those items that belong to the relevant organization are displayed.

3. I need to organize the e-mail notification my costumers on mail those situated in fields mail from tables "Clients (organizations)" and "Contact persons of the organization" in task.

Please help me how to set it up.
I am looking forward to hearing from you!

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