Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Notification on / off setting for customer portal

Karishma
Karishma
Contributor
November 3, 2020

 

For the customer portal, when we select Notifications on after creating a request, does this setting stay persistent for all the requests created subsequently?

 

OR

Does the customer has to select Notifications on for all the requests created if they want to receive email notifications for updates on the request?

Answer
Watch
Like Johannes likes this
996 views

1 answer

0 votes
Jack Brickey
Jack Brickey
Community Champion
November 3, 2020

notifications are persistent. to be clear there are two configurations for notifications: Customer notifications (for customers) and Notifications (for agents) and other jira users.

View More Comments
Karishma
Karishma
Contributor
November 3, 2020

I want to know about the customer portal -> Notifications on/off. See attached image.

CustomerPortal_Notification.jpg

Like
Jack Brickey
Jack Brickey
Community Champion
November 3, 2020

ah, that is per issue.

Like
Eric Vaughn
Eric Vaughn
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
December 8, 2021

I'm looking to REMOVE or DISABLE portal request view "Notifications on / Notifications off" option altogether as seen at https://jira.atlassian.com/browse/JSDCLOUD-6241. Anyone aware of a way to do so in JSM Cloud today?

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.