Office 365 Email Connection Missing Emails

[Ryan Hardison]

I have connected my JIRA Service Management project to create service request from emails sent to my companies support email.  The connection worked.

I then sent a test email to the connected email account and a service request was created.  I thought that everything was working fine. 

The next day; I found that 5 additional service request were created in JIRA Service Management;  but more than 15 emails had been sent to the connect email.  The email log in JIRA showed that one of the emails was rejected; but did not indicate that the others were seen.  Why would JIRA not pick up all emails sent to the email account?

[Édpo César]

Hi, Ryan.

Were All the e-mails sent by registred costumers?