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AI Phone routing

Heaven Clacken
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June 16, 2025

Hi, does anyone know if there is capability for phone call routing and how it can be achieved? Specifically, what we are trying to do is when our customers call in, it routes them to an AI that has them select if they need to modify their membership, and then it sends them a link via text. I know this feature may not be available on the free plan, however, if our team can justify the product(s) for several business needs, we may be able to persuade our leaders.

1 answer

0 votes
Fabian Lim
Community Champion
June 19, 2025

Hi @Heaven Clacken

Welcome to the community!

Unfortunately the phone routing capabilities are not available in JSM.  I suggest you create a feature request and see if Atlassian puts it in their roadmap.  

 

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
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AUG Leaders

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