Add CC as watchers

[Camille Lecerf]

Hi,
When a customer is sending us an email to create a Jira issue: is it possible to set CC as watchers automatically please? Even if they are not already in the database? I don't manage to do this.
Thank you for your help,
Regards,
Camille Lecerf

[Adam Rypel _MoroSystems_]

Hello @Camille Lecerf ,

it is possible to set CC as a watcher through mail handler, unfortunately user must already exist in Jira's userbase though. Check out this documentation: https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html

Specifically CC Watchers option:

Automatically add Jira users as watchers of the issue created and notify them of updates. Note that only existing users (not those created from the Create User option) can be added as watchers this way.

Hope that helps.

Regards,

Adam