Add a comment with a linked ticket's URL to the comment

[Ben Gadd]

I need some help, I am drawing a blank and I can't seem to grasp it at the moment. 

We use JSD for our internal org to submit tickets to our technical operations teams as the "gatekeeper." Some tickets are worked in JSD, but others need to sent to Jira if they're larger requests like actual projects. I'd like to be able to display links on the portal view, but that does not look possible from what I've read. My next solution would be to post a comment to the original ticket that has the URL to the linked ticket so the "customer" can go to the ticket. 

Can someone help me what smart value or syntax I would use in the automation to do so? 

I would imagine it would look something like: 

A new ticket {{linked.issue.key) has been sent to Operations {{issue.summary}} was created. Use the Issue URL <{{issue.toURL}}> to stay up to date on the ticket. 

[JD · Accepted solution]

Hey @Ben Gadd 

You can just use {{issue.key}} and it will display as a smart link:

I'm not sure how your rule is setup, you'll need to make sure it's referencing the correct issue (e.g. trigger issue, linked issue, etc...)

Thanks,

John

[Armand Luziau_Elements_]

Hey @Ben Gadd ,

You can use the Automation rules in the Automation library.

If you're having trouble setting up Automation and you're open to trying an app, you might find Elements Copy & Sync easier to configure.

The app allows you to set up recipes to copy or create new issues, and you can add them as a post-function so that when you pass a transition in your workflow it will automatically create the new issue in the correct project. 

Your JSD can look like this when you use our app : 

I hope this will help you with your use case,

Armand