Attachment option missing in Atlassian Assist

[Kaeley Scruggs]

I have an attachment field on a request in Project A, but for some reason, it's not showing up for users to attach files to when they submit tickets via Atlassian Assist. I already ensured:

• Ensure Attachments are enabled in Jira
• Unhide the Attachment field for the field configuration
• Grant the Create Attachments project permission
• Required the attachment in the request

Per this documentation: https://confluence.atlassian.com/jirakb/users-can-t-upload-attachments-when-creating-jira-issues-601457160.html

And yet for some reason the attachment field is not showing up. Anyone else run into this? Part of me thinks it's just not an available feature in Atlassian Assist.

[Tomislav Tobijas]

Hi @Kaeley Scruggs ,

With which app you're using JSM Chat/Atlassian Assist? Are we talking about Slack/Teams?

I believe in the Teams Attachments field is not supported yet > see JSDCLOUD-16599: JSM Chat - Ability to attach files when raising a request in Microsoft Teams 
and I'm not sure for Slack.

Cheers,
Tobi

[Kaeley Scruggs]

Hi! Thanks for your response. I am working with Slack. I couldn't find any information; if I can't find anything I will eventually contact support and will update here after.

[Kaeley Scruggs]

According to Jira's support, they just can't do that in the Atlassian Assist app--they recommended our users submit the ticket and then attach the document--this is not a great solution. But there's no way around it.

[Tomislav Tobijas]

@Kaeley Scruggs indeed. Not ideal to say at least, but I'm guessing it's not a blocker either.

In any case, thanks for sharing the update!