Community resources
Community resources
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- Tag: assist
Tag: "assist"
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We are trying to integrate another app into our Slack channel that has the Assist Bot integrated. Has anyone found a way to call a Slack command for another app that is integrated into the same c...
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Successfully set up agent team and request channel - submitted test ticket on request channel and created ticket using assist. This ticket was successfully submitted to the JSM queue. The i...
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I have an attachment field on a request in Project A, but for some reason, it's not showing up for users to attach files to when they submit tickets via Atlassian Assist. I already ensured: E...
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I have created a 'Requests' team and channel and added Assist to it. I want users to be able to raise a request easily, but the only way I can see to do it is for them to send a message in t...
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Hi, I am trying to put together a collaborative team that would be interested in helping me get our company up and running. We need experienced IT people that can assist in managing and obtaining n...
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Hi all, I would like to have our Assist Teams App setup to have the ability to create all our current request types. After getting it setup, I have no found that forms don't display and o...
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I'm looking for the opposite of this request. We have had Slack and JSM integrated since Atlassian Assist was Halp. We have both request and triage channels. It all works. We would like to a...
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...n JSM. We have several issues I'd like to ask if they are easily resolved or if a support ticket is required (or change ticketing system, it's that bad actually) 1. Performance of assist in S...
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Hello, we setup Assist/Halp in Teams a few years back with no issues, but it suddenly stopped working. It looks like our account is either completely wiped and not loading correctly when I log into t...
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Having struggled with "Chat for Teams" (and watching this video) I realised my experience is very broken. By default, I had to [request] the "Assist" app to be available, because it was not a...
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We previously had one request type, where people would type in our IT-Support Channel and it would automatically create a ticket for each message. Now were using assist so users can choose their r...
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Following documentation : Connect Jira Service Management to Slack and Microsoft teams (atlassian.com) I cannot get the Assist bot to setup in a different channel in a T...
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On a single project we have multiple large groups inputting tickets via the portal. They each have their own request types within the portal. We are using the Atlassian Assist Chat functionality to s...
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We want to use Assist for approvals via MS Teams for several projects. We don't need the Support and Agent channels. So, I have the following questions: Will approvals work without those c...
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...fter spending 12 months convincing our cyber and data gov teams to allow the Assist plugin for our support staff in Teams, it seems this only works if the approvers have already installed Assist in t...
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Hey all! I'm trying to figure out where to configure the Assist integration in Slack that allows us to open Halp tickets. When using the app in Slack, it gives a drop down list of JSM p...
1,106 views 4 0 Deleted user July 10, 2024 -
...roject setting I disconnected Teams (in Project settings > Chat), then i uninstalled the Assist app on Teams. Now I want to link the project service to Teams channel again, so i set the "Add to T...
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Is anyone else having the same issue that when reacting to the the Slack message with the :ticket: emoji is no longer creating the actual ticket? It was working fine and out of no where it stopped wo...
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Is anyone else having issues with the Assist app in Teams for Jira Service Management? We are working on instructions for our users as we go-live next month and the Tickets tab and View d...
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For at least two of our JSM projects the Assist Chat integration in Slack is not relaying issues created in Jira back to the Agent Channels. We have noticed some other wonkiness since the d...
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We have a #helpdesk channel where we have users writing the /assist command and creating their tickets. This is the channel connected in Jira. However, we have noticed some tickets are c...
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Hi there, Wanted to confirm if the options selected on the screenshot also apply to the actual Slack Assist (Chat) app? since it's not specifically mentioned on there, I wanted to confirm &n...
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...end me DMs and just setup the requester as a customer in Assist as we roll it out. I can make issues from the private channel we have made. I don't see why this setting has changed all of a s...
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We'd previously used Halp to feed into the template Answers in the Assist Slack app. Now that that is no longer, is there not a way to have the Canned Responses from Jira feed into the Answers in Assist...
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Hi all, I have a connection from Assist in MS Teams, and when a user raise a new request this appears to all users in this channel, is it possible to hide to other people and stay visible j...
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