Yes, it is possible to create an automation rule to change the status of a Service Management Ticket when its linked Software project tickets are on a certain status or added to a release version. You can edit the "Update when a linked issue changes" rule in your service project to suit your needs. You can also use automation rules and service relationships to flag changes that could impact a critical service before those changes go live. Additionally, deployment events sent from Jenkins can trigger Jira automation rules to automate change management processes.
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